Terms of Service
Last updated: May 10, 2026
These Terms of Service ("Terms") govern your use of ConsultBench ("Service"), provided by ConsultBench ("we", "us"). By creating an account or using the Service, you agree to these Terms.
1. Acceptance
By accessing or using the Service you confirm you are at least 16 years old and have authority to bind yourself, or the organization on whose behalf you are using the Service, to these Terms.
2. Account responsibilities
- You are responsible for safeguarding your credentials and for activity under your account.
- You must provide accurate registration information and keep it current.
- Notify us promptly of any unauthorized access at security@consultbench.com.
3. Acceptable use
You agree not to:
- Upload content you do not have the right to use, including content subject to confidentiality obligations you cannot lawfully fulfill via the Service.
- Use the Service to violate law, infringe IP, or harm others.
- Reverse engineer, scrape, or attempt to disrupt the Service.
- Use the Service to build a competing product.
4. Your content and intellectual property
You retain all ownership of content you upload ("Customer Content") and of outputs generated from it. You grant ConsultBench a limited, non-exclusive license to host, process, and transmit Customer Content solely to operate the Service for you. We do not train AI models on Customer Content.
ConsultBench retains all rights in the Service, the platform, and our brand.
5. Service availability
We work hard to keep the Service available but do not guarantee uninterrupted operation. Scheduled maintenance, incidents, and third-party outages may occur. Enterprise customers may receive a written SLA in their order form.
6. Payment and billing
- Paid plans are billed in advance, monthly or annually, via our payment processor.
- Fees are non-refundable except as expressly stated (see Refunds on the Pricing FAQ).
- We may change pricing on at least 30 days' notice; changes take effect at the next renewal.
- Overdue accounts may be suspended.
7. Termination
You may cancel anytime from account settings; access continues to the end of the current billing period. We may suspend or terminate accounts that violate these Terms or pose a security risk. On termination, you may export your data for 30 days, after which it is permanently deleted.
8. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AI-GENERATED OUTPUTS MAY CONTAIN ERRORS; YOU ARE RESPONSIBLE FOR REVIEWING THEM BEFORE PROFESSIONAL USE.
9. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONSULTBENCH WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR REVENUES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE FEES YOU PAID TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
10. Indemnification
You agree to indemnify and hold ConsultBench harmless from claims arising out of Customer Content you upload or your breach of these Terms.
11. Governing law
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. Disputes will be brought in the courts located in Calgary, Alberta. (To confirm with Omar.)
12. Changes to these Terms
We may update these Terms from time to time. Material changes will be communicated by email or in-product notice at least 14 days before they take effect.